Glance is a remote screen-sharing service owned by Intuit. Intuit employees can use the software to collaborate and prepare taxes on a shared screen. If you have a question about Glance.Intuit.com, check out the community forums. The community has helpful members and responsive staff.
Glance is an artificial intelligence (AI) based software company headquartered in Bangalore, India. It was founded by Piyush Shah, Abhay Singhal and Naveen Tewari. They hope that their AI-assisted tools will help make content more engaging.
Intuit owns Glance Networks
Glance Networks is a leading provider of intelligent visual engagement solutions. This company focuses on enabling companies of all sizes to make the most of their customer interactions by delivering a streamlined path to great experiences. Its solutions range from cobrowsing to screen sharing and one-way video for agents. The company’s solutions improve customer satisfaction and loyalty and generate revenue growth for companies.
Glance’s visual engagement solution is integrated into TurboTax’s software, enabling taxpayers to interact with Intuit’s tax experts and receive help right in the app. It supports all TurboTax platforms and accommodates security and privacy requirements. The company recently launched ads in the Super Bowl promoting its new solution.
A remote screen-sharing system allows users to share their screens with Intuit agents. The agent can assist customers in troubleshooting tasks and guide them through processes. During a remote session, the customer can see the agent’s screen as well as the Intuit representative’s.
Glance is a mobile screen sharing solution that allows users to collaborate with other employees and customers. This is ideal for businesses that need to provide customer support or education materials. In addition, Glance offers out-of-box integrations with Salesforce, Genesys, and ServiceNow.
Intuit uses Glance for remote screen sharing
Glance is a software system that allows companies to use remote screen sharing to help their customers. The system allows agents to view a customer’s desktop screen and can also work on a mobile device. This can make it easier for both parties to resolve problems and avoid wasting time on multiple meetings.
Glance provides personalized content to customers, which is delivered through the lock screen of their smartphone. The company’s Guided Customer Experiences aim to increase customer satisfaction and brand loyalty.
Its ease of use makes it an excellent choice for remote workers. However, some users have expressed frustration with the software, especially during high-volume computer usage and heavy work hours. Regardless, it’s easy to use, and it can work on any computer. You simply schedule a meeting through the calendar, and the other person can view your screen.
Before using the system, you should make sure that the connection is stable. This can be accomplished by checking your Network Provider or VPN settings. Another thing to consider is the security of the program. If you’re not comfortable using it, you can uninstall it from the main menu. Glance’s screen-sharing service is safe and secure.
Intuit uses Glance for tax preparation
Intuit uses Glance to provide its TurboTax customers with visual assistance while preparing their taxes. This solution enables customers to share their TurboTax screens with tax experts who can answer their questions and provide assistance. The software handles massive traffic
without lag and responds quickly to customer requests.
To improve its software, Intuit decided to acquire analytics company Origami Logic by myusao. This deal will increase Intuit’s ability to organize customer data and deliver personalized insights. The acquisition will also increase Intuit’s ability to share information across company
Intuit has an impressive history of innovation in design and a customer-first approach. However, the company lost sight of its focus on design when it focused on growing user numbers and revenues. With a more customer-centric philosophy, it focused more on creating a better TurboTax experience. Glance also has an API for integrating with contact center technologies. As well, it can be used as an image registry. By storing metadata on images, it can discover, retrieve, and display images from containers.
Glance has been around for a few years now. It has been road-tested at scale for large CX industry leaders. However, it has yet to make its way into the US market.
Aside from its open API, there is no pricing information available for Glance. But, a free audio conference line is included with the download.
For those of you who want to try out this cool new technology, you’ll need to purchase a smartphone with the feature enabled. While this might be a good idea if you work from home or are on a tight budget, it may be frustrating if you work in a big company with a high number of computers.